People 101 :: Introductions
We constantly measure client satisfaction through our customer satisfaction survey process. We are proud to have achieved an overall satisfaction rating of 99%. The families we work with in the Kansas City metro and Lawrence areas often ask, "How are you able to find such great people who are so committed to their jobs?" The simple answer is, "We consider many personal characteristics and human variables throughout the care process that most people overlook." The following pages outline just a few of the many "human nature" considerations we have developed into our approach to care.
In addition to reviewing the following pages, we invite you to call and schedule a time to visit our office and review our survey scores. You will read reviews from families in which we have provided care.
Five KEY TRAITS
great employees possess:
Before we begin to assess an employee for kindness, compassion and their clinical ability, we evaluate each person to make sure they possess FIVE critical traits. To become a Benefits of Home employee an individual must be:
| • | Reliable | • | Demonstrate excellent judgement | |
| • | Able to relate well to others | • | Be successful working in an | |
| • | Dependable | unsupervised environment |
We think you'll agree that these traits are very important for you and your family.
Caregiver Introductions
We have learned that in order for a relationship between a caregiver and a client to take hold and be successful, it needs to start on the right track. One way we have found to make sure that our caregivers and your family are comfortable together is to provide a personal introduction during their first day working together.
Communication is the key to success
We understand the importance of great communication. The goal of our office staff is to make sure you are fully aware of any changes we see in your family member or adjustments we recommend in the care they receive. Listed below are a few standard communication policies we maintain:
- You are alerted whenever a caregiver change is necessary due to illness, etc.
- You are contacted any time a staff member notices a change or safety concern in your home.
- You are notified when a Client Care Manager makes a quality assurance visit during an assigned shift.